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Terms & Conditions - Infolink Broadband

Terms & Conditions

This website is operated by INFOLINK SYSTEM

Welcome to INFOLINK SYSTEM, your trusted provider of broadband installation services. By accessing or using our website, [https://infolinkbroadband.com/], or engaging in any services provided by INFOLINK SYSTEM, you agree to be bound by these Terms and Conditions (“Terms”). Please read them carefully.

1. Services Provided

INFOLINK SYSTEM provides broadband installation services only. Our services include, but are not limited to, the installation, configuration, and troubleshooting of broadband equipment and services. Please note, we do not offer utilities or recharge services. The installation services provided by INFOLINK SYSTEM are limited to the scope defined by the agreement.

2. Service Agreement

When you request a broadband installation, you agree to enter into a service agreement with INFOLINK SYSTEM. This agreement will outline the specific terms of service, including installation details, payment structure, timelines, and warranties.

3. Eligibility

You must be at least 18 years old or have the consent of a parent or guardian to access and use our services. By using our website and services, you affirm that you are eligible to enter into a contract with INFOLINK SYSTEM.

4. Pricing and Payment

  • Service Fees: The pricing for our broadband installation services is provided on our website or communicated to you prior to installation. Prices are subject to change without notice but will remain consistent for services already booked.

  • Payment: Payments must be made as agreed upon during the booking of services. We accept [list payment methods here].

  • Taxes: Any applicable taxes or fees required by law will be added to the total price of services provided.

5. Cancellation and Refunds

  • Cancellation: If you wish to cancel a service appointment, you must notify INFOLINK SYSTEM at least 24 hours in advance. Failure to do so may result in a cancellation fee.

  • Refunds: Refunds will be processed in accordance with the terms specified in the service agreement. If you are dissatisfied with the installation, please contact our support team to resolve the issue.

6. Customer Responsibilities

  • Access: You are responsible for providing access to the installation location on the scheduled service date. Any delays caused by insufficient access or preparation may result in additional charges.

  • Equipment: You must ensure that all necessary equipment required for broadband service is available and functional. INFOLINK SYSTEM is not responsible for issues related to the service provider’s equipment.

7. Service Limitations

  • No Utility or Recharge Services: INFOLINK SYSTEM is not responsible for the provision or management of utilities, broadband subscription services, or recharges. These services are the responsibility of the service provider.

  • Third-Party Services: Our broadband installations may involve third-party services (e.g., ISPs). INFOLINK SYSTEM is not responsible for the performance, availability, or costs associated with third-party services.


9. Privacy Policy

By using our website and services, you agree to our Privacy Policy, which governs the collection and use of your personal information. Please review the Privacy Policy to understand how we protect your data.

10. Modifications to Terms and Conditions

INFOLINK SYSTEM reserves the right to modify these Terms at any time. Any changes will be posted on this page, and the effective date will be updated. Continued use of our services after any such changes constitutes your acceptance of the updated Terms.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of [INDIA]. Any disputes arising from or related to these Terms shall be resolved in the competent courts of INDIA

1. Tariff/Charges for the plans chosen will be paid in advance (one month advance) or with the first bill and such charges are refundable or adjustable as per pending bills.

2. GST @ 18% is excluding in the tariff/charges if not mentioned separately and is payable over and above the plan charges.

3. The Tariff Plans / Offers are subject to Guidelines / Directions / Orders by the head office.

4. The Company shall reserve the rights to modify/withdraw this T&C including but limited to tariff plans and display the same in its website without notice to the Customer and such posting will be deemed to have been read by the Customer.

5. Any one-time charges paid to Infolink Broadband Pvt. Ltd. at the time of installation are non-refundable.

6. Company may extend a refund to the User only for his first payment in case of no-feasibility for building a new connection to the requested address.

7. Online refund may be extended to the User, when the transaction is incomplete, in the sense that the User’s plan is not renewed, but online payment has been generated.

8. Interest-free security deposit to be refunded after the return of assets in the same condition at the time of receipt, will be processed within 90 days of acceptance of Optical Network Unit (ONU)/WiFi Router by Infolink Broadband Private Limited.

9. ONU/WiFi Router to be returned to a “person” appointed by Infolink Broadband Private Limited. It can be the local cable operator, Infolink Broadband retail partner, or any logistics company appointed by Infolink Broadband Private Limited to recover back the ONU from customer location.

10. Any fault in ONU to be replaced by Infolink Broadband Private Limited within 5 working days from the time of raising a complaint with Infolink Broadband Private Limited.

11. Replacement of ONU due to upgrade/downgrade be done by Infolink Broadband Private Limited within 5 working days from the time of raising a request with Infolink Broadband Private Limited / BSNL.

12. Refund to be processed to the bank account provided at the time of registration or to the bank account/wallet linked to the phone number registered with Infolink Broadband Private Limited. No other bank account to be used for refunds. Cash not to be used for customer refund.

13. The ONU/WiFi Router devices provided by Infolink Broadband Private Limited against a security deposit will remain the property of Infolink Broadband Private Limited at all times.

14. The speed committed under a plan is till the LAN port. WiFi Speed is subject to customer premises in-house coverage & customer premises device performance.

15. The Company shall reserve the rights to modify/withdraw any promotional campaign along with offered gratification (if any) and display the same in its website without notice to the Customer and such posting will be deemed to have been read by the Customer.

16. Basis for selection of winners under any promotional campaign held by Infolink Broadband Private Limited, is at the Companies sole discretion.

17. By submitting your information and/or contacting us through any medium like a phone call, social networking channels, website, etc, you agree to receive any promotional messages, material and be contacted by Infolink Broadband Private Limited or their sub-vendors.

18. All mentioned plans are subject to change or discontinuation without prior information.

19. Not all offered prices are available on renewing and not all are available across the nation.

Last Updated on 10th May 2021